Return Policy

At Whiskyliquorseller, we aim to ensure your satisfaction with every purchase. If you need to return or exchange a product, this Returns Policy provides information on how to proceed. Please read this policy carefully to understand the conditions and procedures for returns and exchanges.

1. Eligibility for Returns

Condition: To be eligible for a return, items must be in their original, unopened, and unused condition. Products that have been opened, used, or damaged cannot be returned.
Timeframe: We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

2. Initiating a Return

Countries & Policy: United States
Policy URL: https://whiskyliquorseller.com/return-policy/
Returns: Accept returns for both defective and non-defective products
Exchanges: Accept exchanges
Product condition & Window: New only
Window: 3 days
Method & Fees : In store, By mail
Return label: Included in the package, Free
Restocking fees: No cost
Refund processing time: 6 days

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

3. Return Process

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.
Packaging: Pack the item securely in its original packaging, including all accessories, manuals, and any other items that came with the product.
Shipping: Ship the return package to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

4. Refunds and Exchanges

Refunds: Upon receipt and inspection of the returned item, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
Exchanges: If you wish to exchange an item for a different product, please indicate this in your return request. You will need to place a new order for the replacement item. The returned item must meet our return eligibility criteria.

5. Non-Returnable Items

Non-Returnable Products: Certain items are non-returnable, including but not limited to:
Personalized or custom-made products
Products marked as final sale
Gift cards

6. Defective or Incorrect Items

Defective Products: If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund and cover any return shipping costs.
Incorrect Items: If you receive an item that is different from what you ordered, please contact us within 7 days of delivery. We will provide instructions for returning the incorrect item and send you the correct product.